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From Request to Resolution: Improving the Efficiency of Reactive Maintenance Workflows in Public Works
Addressing issues submitted by the community is a necessary function of Public Works, but one that often derails regularly scheduled work.
Reactive requests don’t fit neatly into existing systems, often forcing staff to juggle additional platforms and workflows with extra steps. The more fragmented the process, the more productivity slows down.
In this eBook, we take a look at some of the most common roadblocks to efficiency in reactive maintenance workflows, and offer some guidance on how to smooth these over for increased productivity and resident satisfaction. We'll cover:
- 5 key areas of focus for change
- The role of various technologies in maximizing time and existing resources
- How to leverage performance metrics to improve decision making
- Real-life success story from a Texas municipality that previously struggled with request management
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