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Happier Staff, Happier Residents:
Improving Operational Efficiency
for More Effective Government

Efficiency is a value constantly strived for in local government – yet for those leaders tasked with overseeing operations, it can be a challenge to achieve.

From data constraints and organizational silos to internal culture that limits collaboration and information sharing, agencies today face a myriad of obstacles when it comes to getting everyone on the same page for service delivery.

Yet when internal operations are enhanced, agencies are better positioned to fulfil their obligations to the communities they serve – ultimately increasing resident satisfaction and strengthening public trust.

In this ebook we’ll take a look at:

Common roadblocks to maximizing operational efficiency
Strategies for capturing and sharing institutional knowledge
Cultural and technological solutions for breaking down organizational silos
The value of SLAs in evaluating performance
Ideas for improving resident access to information

Trusted by hundreds of agencies across the country